This Refund Policy explains how billing questions are handled for commentgenerator.app. It covers the Creator, Pro, and Studio subscriptions and the Quick, Campaign, and Studio one-time credit packs shown on the pricing page. It should be read with the Terms of Service.
Current checkout environment
The site uses Waffo's production checkout configuration. Production checkout availability remains subject to Waffo's merchant and product review. The Free Studio includes unlimited live preview and 3 browser PNG exports per day.
When checkout is available, the checkout page will show the applicable price, currency, billing interval, renewal terms, included credits, and cancellation information before payment. Waffo processes the hosted payment, while Comment Generator records the order and credit entitlement needed to provide the service.
Refundable billing problems
Contact support promptly if you see a duplicate charge, an amount or plan that differs from the checkout confirmation, an unauthorized charge, or a confirmed payment for which the purchased credits were not delivered and cannot be corrected. We will review the order, webhook, and payment-provider records and issue an appropriate correction or refund where the error is verified or where applicable law requires it.
How to raise a billing question
If you believe a future charge is incorrect, duplicated, or associated with the wrong plan, email support@commentgenerator.app. Include the email used for the account, the receipt or transaction reference, the charge date, and the resolution you are requesting. Please do not include a full card number, security code, password, or TikTok credentials.
Billing errors and duplicate charges
We will review billing reports against our payment records and Waffo's records. A bank or payment-provider statement may show a different processing date from the date on which a request is reviewed. If Waffo requires a provider-side action, we may ask you to follow its support process as well.
Cancellations and unused access
You can cancel a subscription from the account area when that control is available. Cancellation stops a future renewal and normally leaves the current paid period in place. Unused subscription time or credits are not automatically converted to cash. A one-time credit pack does not renew; credits already consumed for successful PNG exports are generally not refundable except where required by law or caused by a verified service or billing error.
Free exports and non-purchased exports
A local PNG export from the Free Studio is not a purchased digital product. Keep your order reference and checkout confirmation for any billing question, and never email a full card number, security code, password, or TikTok credentials.
Policy changes
We may update this page when billing, subscriptions, or payment providers change. The effective date above identifies the published version. Questions about this policy can be sent to support@commentgenerator.app.